GENERAL
Why should I connect with Facebook?
Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add FREE coins to your account for doing so! You can connect to Facebook when prompted within the game, or by clicking on the blue Facebook icon in the bottom right corner of your screen. You have complete control over what is posted to your Facebook page and we will never share your information with others.
Is there a chance of winning real money?
Lucky Eagle Play is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.
Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “cs” or “RS” followed by a series of numbers.
How do I receive notifications for free coins and special offers?
Turn on push notifications to receive free coins and special offers right on your phone!
To turn on push notification settings on iOS by entering your phone’s settings, selecting “notifications” and scrolling down to Lucky Eagle Play. From there you may toggle on/off the notification controls. On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to Lucky Eagle Play to enable or disable notifications.
How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for music and SFX (sound effects).
Can I invite my friends to play Lucky Eagle Play?
We are currently working on perfecting this feature and will have it available for you soon! You can also “like” Lucky Eagle Play‘ Facebook page to join a community of players and enjoy free coin giveaways!
What are the odds of winning in Lucky Eagle Play?
All games in Lucky Eagle Play are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
Will I lose my progress if I update or uninstall my app?
If you uninstall Lucky Eagle Play and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in player data.
However, the easiest way to ensure you never lose your player history or progress is to connect with Facebook. You may connect with Facebook when prompted or by clicking on the blue CONNECT button in the gifts section. You’ll also be awarded FREE coins!
What do I do if my game lost connection?
Please make sure you are playing the most up to date version of Lucky Eagle Play® and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing Lucky Eagle Play.
If your game is still losing connection please contact our support team.
BILLING
I have not received my purchase yet.
Please completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any missing purchases as soon as possible.
I think I was charged twice.
When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.
I have a question about a recent purchase.
If you have any questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.
What methods of payment are accepted?
All purchases made in Lucky Eagle Play are processed by the app store associated with your device or your Pay Pal account. To input updated payment information, new payment information, or see valid forms of payment please visit your Pay Pal account or the app store associated with your device.
Troubleshooting Purchases
We apologize that you are experiencing trouble in making a purchase on Lucky Eagle Play.
First, please close out of the game completely and relaunch the game. If the purchase attempt continues to not process please select the Contact Us button above and our Customer Support team will gladly assist.
Does making a purchase affect my odds of winning?
Your odds of winning are unaffected by any purchases made within the game.
GAMEPLAY
How do I earn more free coins?
Free coins can be earned by collecting your daily and bi-hourly bonuses!
How does the daily bonus work?
You can earn free coins often by playing your Daily Bonus Scratcher and collecting your consecutive day bonus. All you need to do is come back everyday to receive your free coins!
How do I level up?
Leveling up is easy in Lucky Eagle Play – all you have to do is play! Each bet you make or game you play will contribute to your overall XP (experience points) which determines your level. You may increase your bets to increase the amount of XP earned with each spin when playing slots! Level up to unlock exclusive games and new game content!
What are power ups used for?
You can earn or purchase power ups to give you a big boost in Bingo! Power ups may be normal, unique or rare and escalate in their overall ability to help you achieve a Bingo! To access your power ups or purchase more go into the Bingo lobby and click on the blue lightning icon in the top right corner of your screen.
Where can I find the pay table information for slots?
You can find the pay table for slots by clicking on the pay table icon in the slot game you are playing. Our pay table icons can be found in the bottom left corner of your screen.
How is my bet determined?
There are two important factors in a bet: a default bet, and a maximum bet. Your default bet is determined by your coin balance; the larger your coin balance the bigger your default bet will be. Your maximum bet is determined by your level; the higher your level the larger your maximum bet!
How does insurance in blackjack work?
Insurance in blackjack is considered a side bet and may be made at 50% the amount of your actual bet. The side bet may only be made when the dealer’s open card is an ace. The side bet is on the dealer having blackjack; if you win your hand you win your actual bet, and if the dealer wins his hand you will win the side bet! The side bet is paid 2:1.
How do I get on the Leaderboard?
Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!
Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!